Terms of service

BORROW CO. RENTAL TERMS & CONDITIONS

By completing a reservation with Borrow Co., the customer agrees to the following rental terms and conditions.

RENTAL EQUIPMENT

All bins and other rental equipment remain the property of Borrow Co. at all times. The customer is renting the equipment only for the dates specified in the reservation.

CUSTOMER RESPONSIBILITY

The customer is responsible for all rental equipment from the time it is delivered until it is retrieved by Borrow Co. Rental equipment should be used and stored in a reasonable manner and protected from unnecessary damage, loss, or theft.

PERMITTED USE

Rental bins are intended for normal household moving and storage. Bins may not be used to store or transport hazardous materials, chemicals, paint, fuel, wet materials, or other substances that could damage, stain, contaminate, or create an unsafe condition.

DAMAGED OR MISSING EQUIPMENT

Normal wear and tear is expected. Customers may be charged $25 per bin for equipment that is lost, missing, cracked, broken, permanently stained, contaminated, altered, or otherwise rendered unusable due to misuse or negligence while in the customer’s possession.

LATE RETURNS

Rental equipment must be available for pickup on the scheduled return date. Equipment kept beyond the agreed rental period without prior approval may be subject to a $25 per day late fee.

RENTAL EXTENSIONS

Customers may request an extension before their scheduled pickup date. Extensions are subject to availability and are not guaranteed, as equipment may already be reserved for another customer.

EQUIPMENT CONDITION AT PICKUP

All bins must be completely emptied of the customer’s belongings and reasonably free of trash, food, liquids, and excessive dirt. Borrow Co. handles normal cleaning and sanitizing between rentals.

AGREEMENT

By completing a reservation and submitting payment, the customer acknowledges that the equipment is being rented rather than purchased and agrees to these Rental Terms & Conditions as well as Borrow Co.’s Cancellation & Refund and Delivery & Pickup policies.

Rescheduling: Customers may reschedule their rental one time at no additional charge when requested at least 48 hours before the scheduled delivery date. Rescheduling is subject to availability. Requests made less than 48 hours before the scheduled delivery date may be subject to additional charges.

REPLACEMENT FEES

Customers are responsible for rental equipment that is lost, missing, cracked, broken, permanently stained, contaminated, altered, or otherwise rendered unusable due to misuse or negligence while in the customer’s possession.  Moving bins that are lost, not returned, or damaged beyond normal wear and tear will be charged at $15 per bin.  Hand trucks that are lost, not returned, or damaged beyond normal wear and tear will be charged at $100 per hand truck.